Privacy Policy

Last updated: February 1, 2026

This Privacy Policy explains how Metric Flow IQ collects, uses, and shares information when you visit our website or use our CRM application (the "Service").

Note: This is a practical template intended to be accurate for typical SaaS CRM operations, but it is not legal advice. Customize it to match your data flows and jurisdiction.

1. Information we collect

  • Account information (e.g., name, email, organization) when you create an account or request a demo.
  • Customer Data you input (e.g., contacts, activities, notes) as part of normal CRM usage.
  • Usage and device data (e.g., pages viewed, feature usage, IP address, browser type) to operate and improve the Service.
  • Support communications when you contact us.

2. How we use information

  • Provide, maintain, and secure the Service.
  • Authenticate users and enforce role/tenant access controls.
  • Respond to support requests and communicate about the Service.
  • Monitor performance, prevent abuse, and debug issues.
  • Improve product features and user experience.

3. Cookies and similar technologies

We use browser storage and similar technologies (such as localStorage, sessionStorage, and in some cases IndexedDB) to operate the Service.

  • Strictly necessary: authentication/session state, security features, and keeping the app working reliably.
  • Preferences: UI settings like theme, navigation state, and other convenience features.
  • Monitoring (optional): if enabled by us via configuration, we use Sentry for error and performance monitoring. This can include collecting diagnostic events (for example: errors, performance timings, and basic device/browser information) to help us improve reliability.

We do not use third‑party advertising cookies on our public landing pages.

Your choices: You can control or clear site data via your browser settings. Note that blocking or deleting storage may affect sign-in and core app functionality.

4. How we share information

We may share information with service providers who help us run the Service (for example: hosting, authentication, analytics, or email delivery). These providers are permitted to process data only on our instructions and for the purpose of providing their services.

For an enterprise-friendly list of subprocessors, see /subprocessors.

We may also share information when required to comply with law, respond to lawful requests, protect the rights and safety of users, or prevent fraud and abuse.

5. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

6. Data retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods can vary based on account settings and contractual requirements.

7. Your choices and rights

  • You can update certain account information within the Service.
  • You can request access, correction, or deletion of personal information, subject to applicable law.
  • You can opt out of non-essential communications where offered.

Contact

If you have questions about this Privacy Policy or privacy requests, email Privacy@metricflowiq.com.

You may also review our Terms of Service.